This Privacy Policy describes how Duckworth Automotive ("we", "us", or "our"), teamed up with Exclusive Auto, collects, uses, and discloses your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial privacy laws in Canada.

Collection and Use of Personal Information
We collect personal information that you provide to us, such as your name, contact information (including phone numbers for SMS communications), email, and any other information you choose to provide via our website forms (e.g., "Get Pre-Approved Now"). We may also collect information automatically when you use our website, such as your IP address, browser type, and usage data.

For SMS marketing, we collect mobile phone numbers only with your explicit consent (e.g., via a required checkbox on our forms). We use this to send up to 9 promotional messages in the first month (then up to 4 per month) for vehicle matching, application follow-ups, and updates (e.g., cars, trucks, vans, SUVs). No sensitive financial information is collected or solicited via SMS—credit checks occur securely on our website only.

We use your personal information to provide and improve our services, communicate with you (including via consented SMS), process transactions, and comply with legal obligations. All SMS complies with CASL, requiring express consent and easy opt-out.

Disclosure of Personal Information
We may share your personal information with service providers who assist us in operating our website and providing our services. We require these service providers to protect your information and use it only for the purposes we specify.

We do not sell, rent, or share your mobile phone numbers or other contact information with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose your information if required by law, regulation, or legal process, or to protect our rights or the rights of others.

Your Rights
Under Canadian privacy law, you have the right to:

Access your personal information held by us

Request correction of inaccurate or incomplete information

Withdraw your consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions)

For SMS: Opt out at any time by replying STOP to any message—no further texts will be sent, and we'll confirm immediately.

File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us below. We respond within 30 days.

Data Security and Retention
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure, including encryption for SMS data. We retain your information only as long as necessary to fulfill the purposes for which it was collected (e.g., 2 years for leads) and to comply with legal requirements. You can request deletion anytime.

Transfers Outside Canada
Your personal information may be transferred to and processed in countries outside of Canada (e.g., U.S. servers for SMS). In such cases, we ensure that appropriate safeguards are in place to protect your information, consistent with PIPEDA.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date. We encourage you to review this policy periodically. Continued use after changes means acceptance.

Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us:

Email: [email protected]

Phone: 236.900.3172

You may also contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/